ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI MONIMANAGER DENGAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DI BANK NEGARA INDONESIA (BNI). Kohesi: Jurnal Sains dan Teknologi, [S. l.], v. 10, n. 8, p. 61–70, 2026. Disponível em: https://cibjournal.com/index.php/kohesi/article/view/5235. Acesso em: 2 oct. 2026.