PENERAPAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DALAM MENENTUKAN KEPUASAN PENGGUNA APLIKASI MOVIN BANK MANDIRI TASPEN CABANG JAKARTA UTARA. Kohesi: Jurnal Sains dan Teknologi, [S. l.], v. 10, n. 8, p. 121–130, 2026. Disponível em: https://cibjournal.com/index.php/kohesi/article/view/5306. Acesso em: 2 oct. 2026.