EVALUASI SISTEM MANAJEMEN LAYANAN IT BERBASIS ITIL PADA LAYANAN PELANGGAN PT PLN (PERSERO) UP3 PALEMBANG. Kohesi: Jurnal Sains dan Teknologi, [S. l.], v. 10, n. 8, p. 661–670, 2026. Disponível em: https://cibjournal.com/index.php/kohesi/article/view/6003. Acesso em: 2 oct. 2026.