“ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI MONIMANAGER DENGAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DI BANK NEGARA INDONESIA (BNI)”, Kohesi, vol. 10, no. 8, pp. 61–70, Jan. 2026, Accessed: Oct. 03, 2026. [Online]. Available: https://cibjournal.com/index.php/kohesi/article/view/5235