“PENERAPAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DALAM MENENTUKAN KEPUASAN PENGGUNA APLIKASI MOVIN BANK MANDIRI TASPEN CABANG JAKARTA UTARA”, Kohesi, vol. 10, no. 8, pp. 121–130, Jan. 2026, Accessed: Oct. 02, 2026. [Online]. Available: https://cibjournal.com/index.php/kohesi/article/view/5306