ANALISIS KINERJA BALAI BESAR PELAKSANAAN JALAN NASIONAL (BBPJN) JAWA TIMUR-BALI DALAM PEMELIHARAAN JALAN DI JALUR LAMONGAN-BABAT
Keywords:
BBPJN Performance, Road Maintenance, Lamongan–Babat, Public Service.Abstract
This study analyzes the performance of the East Java–Bali National Road Maintenance Agency (BBPJN) in maintaining the Lamongan–Babat National Road. Despite being a strategic route, it still experiences damage such as potholes, waves, and bridge damage. Using qualitative methods through interviews, observation, and documentation, the study assessed performance in terms of effectiveness, efficiency, responsiveness, accountability, and service quality. The results indicate that BBPJN's performance is suboptimal. Daily patching is unable to address the high level of damage, efficiency is hampered by budget constraints, responsiveness is still perceived as slow by the public, and accountability is not fully understood by the public despite being implemented administratively. There is a gap between service standards and road conditions on the ground. The study recommends improving coordination, strengthening the budget, monitoring ODOL vehicles, and optimizing public complaint services.
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