TRANSFORMASI DIGITAL DALAM PELAYANAN PERIZINAN TERPADU SATU PINTU DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN MINAHASA TENGGARA
Keywords:
DPMPTSP, Pelayanan Publik, Perizinan Terpadu Satu Pintu (PTSP)Abstract
Penelitian ini bertujuan untuk menganalisis transformasi digital dalam pelayanan Perizinan Terpadu Satu Pintu di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Minahasa Tenggara. Penelitian menggunakan pendekatan kualitatif dengan tipe deskriptif. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Analisis data dilakukan secara kualitatif dengan menitikberatkan pada aspek strategi, budaya organisasi, kepemimpinan, dan kapabilitas dalam pelaksanaan transformasi digital. Hasil penelitian menunjukkan bahwa transformasi digital pelayanan perizinan telah dilaksanakan melalui penerapan sistem perizinan berbasis aplikasi yang terintegrasi. Strategi digitalisasi telah meningkatkan keterlacakan dan transparansi proses pelayanan. Budaya organisasi aparatur menunjukkan penerimaan terhadap perubahan pola pelayanan, meskipun praktik pelayanan tatap muka masih berjalan berdampingan. Kepemimpinan berperan penting dalam menjaga keberlangsungan pelayanan dan mendorong adaptasi aparatur. Kapabilitas aparatur relatif memadai, sementara kapabilitas masyarakat sebagai pengguna layanan masih menghadapi kendala literasi digital dan akses infrastruktur. Transformasi digital pelayanan perizinan belum sepenuhnya mencapai tingkat kematangan optimal dan memerlukan penguatan pendampingan pengguna, peningkatan kapasitas aparatur, serta penyempurnaan sistem dan infrastruktur pendukung.
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