STRATEGI KOMUNIKASI LAYANAN PRAMUGARA KERETA API DALAM PENANGANAN SERVICE FAILURE (Studi Kasus pada PT Kereta Api Indonesia (Persero) Daerah Operasi 8 Surabaya). Triwikrama: Jurnal Ilmu Sosial, [S. l.], v. 11, n. 10, p. 2131–2140, 2026. Disponível em: https://cibjournal.com/index.php/triwikrama/article/view/7244. Acesso em: 17 sep. 2026.