“STRATEGI KOMUNIKASI LAYANAN PRAMUGARA KERETA API DALAM PENANGANAN SERVICE FAILURE (Studi Kasus pada PT Kereta Api Indonesia (Persero) Daerah Operasi 8 Surabaya)”, Triwikrama, vol. 11, no. 10, pp. 2131–2140, Jan. 2026, Accessed: Sep. 17, 2026. [Online]. Available: https://cibjournal.com/index.php/triwikrama/article/view/7244