PROSPEK DAN TANTANGAN IMPLEMENTASI E-GOVERNMENT DI PROVINSI SULAWESI UTARA TERHADAP PENINGKATAN DIGITALISASI PELAYANAN PUBLIK

• Ferly Yitro Mamoto

  Universitas Sam Ratulangi

  Author

• Fiorentine Diva

  Universitas Sam Ratulangi

  Author

• Flouresita Kalista Theressa Udampo

  Universitas Sam Ratulangi

  Author

• Yaulie Deo Y. Rindengan

  Universitas Sam Ratulangi

  Author

• Ade Yusupa

  Universitas Sam Ratulangi

  Author

Globalization and advancements in information technology have significantly transformed public service delivery, including in North Sulawesi Province. This study aims to analyze the prospects and challenges of implementing e-government in enhancing the digitalization of public services in the region. Using a descriptive qualitative approach, data were collected through in-depth interviews, field observations, and document analysis related to local government digital service systems and policies. The results indicate that e-government implementation has progressed, as reflected in the availability of various online services and digital information systems. However, the optimization of public service digitalization remains constrained by limited technological infrastructure, low digital literacy, inadequate human resource competencies, and insufficient system integration across government agencies. The discussion connects these findings with the theories of Good Governance and Smart Governance, emphasizing transparency, accountability, data integration, and interagency collaboration. The study concludes that despite existing challenges, North Sulawesi has promising prospects for strengthening e-government, provided that local governments improve human resource capacity, expand digital infrastructure, and enhance institutional coordination. This research is expected to serve as a reference for developing effective, sustainable, and citizen-responsive public service digitalization strategies.

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