Digitalisasi Layanan Publik Transformasi E-Government dan Partisipasi Masyarakat di Daerah

• Sweetly Manopo

  Universitas Sam Ratulangi

  Author

• Christiani Lantang

  Universitas Sam Ratulangi

  Author

• Sisilia Salilo

  Universitas Sam Ratulangi

  Author

• Yaulie Rindengan

  Universitas Sam Ratulangi

  Author

• Ade Yusupa

  Universitas Sam Ratulangi

  Author

This study examines the transformation of e-government through the digitalization of public services and its impact on community participation at the regional level. In the era of rapid information technology development, local governments are required to provide public services that are more effective, efficient, transparent, and participatory. This research uses a mixed-methods approach by combining quantitative surveys of citizens and qualitative interviews with local government officials to obtain a comprehensive understanding.

The results indicate that digitalization of public services enhances administrative efficiency, reduces bureaucracy, and strengthens government transparency. Moreover, it provides opportunities for citizens to participate more actively in decision-making processes through online platforms. However, challenges such as digital infrastructure gaps, low technological literacy, and data security concerns remain major obstacles to the implementation of e-government across regions.

Overall, the digitalization of public services plays a crucial role in building adaptive, responsive, and inclusive governance. Collaboration among the government, society, and private sector is essential to achieve sustainable and equitable digital governance throughout Indonesia

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