EVALUASI KINERJA MENGGUNAKAN METODE GRAPHIC RATING SCALE BERDASARKAN  STANDAR PELAYANAN PADA BAGIAN CUSTOMER SERVICE (CS) DI DROP POINT J&T EXSPRESS. Musytari. 2026;25(2):4351-4360. Accessed October 3, 2026. https://cibjournal.com/index.php/musytari/article/view/7157