EVALUASI KINERJA MENGGUNAKAN METODE GRAPHIC RATING SCALE BERDASARKAN  STANDAR PELAYANAN PADA BAGIAN CUSTOMER SERVICE (CS) DI DROP POINT J&T EXSPRESS. Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi, [S. l.], v. 25, n. 2, p. 4351–4360, 2026. Disponível em: https://cibjournal.com/index.php/musytari/article/view/7157. Acesso em: 3 oct. 2026.