ANALISIS PELAYANAN APLIKASI IDENTITAS KEPENDUDUKAN DIGITAL TERHADAP KEPUASAN MASYARAKAT DI KABUPATEN GRESIK
Keywords:
public service, public satisfaction, Minister of State Apparatus Empowerment and Bureaucratic Reform Regulation No. 14 of 2017, IKM scoreAbstract
Public services quality as measured through the satisfaction of the community as service users, which is the main indicator of the success of public organizations in carrying out their duties. The focus of this study is community satisfaction with digital identity services in Gresik Regency. The research method used is descriptive quantitative. The sampling technique used in this study was purposive sampling, with a sample of 115 respondents. The quality of public services was measured using the Community Satisfaction Index (IKM) in accordance with the Decree of the Minister of State Apparatus Empowerment No. 14 of 2017. The results of the analysis of the digital identity application service in Gresik Regency obtained an IKM score of 81.20 with a service unit performance of B, which means that public satisfaction with the identity application service in Gresik Regency is in the good category based on Permenpan-RB No. 14 of 2017.
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References
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