The Role of Digital Applications in Supporting Face-to-Face Interaction Between Culinary Staff and Foreign Guests in Surabaya
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This article discusses the role of digital applications in supporting cross-cultural communication between culinary staff and foreign guests in Surabaya. In facing communication challenges caused by language and cultural differences, digital applications such as digital menus, online ordering systems, and translation applications have become effective solutions. The method used is a literature study that examines various literature related to the role of technology in intercultural communication in the culinary sector. The results of the study show that digital applications help reduce language barriers, improve service efficiency, and create an inclusive culinary experience for international visitors. The implications of these findings indicate that the integration of digital technology in Surabaya's culinary sector can improve service quality and strengthen the city's competitiveness as a global culinary destination.
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