SISTEM PURCHASE ORDER UNTUK EFISIENSI DAN KONTROL PEMBELIAN BARANG OPERASIONAL (STUDI KASUS PADA HARRIS HOTEL & CONVENTION GUBENG SURABAYA)

Abstract

The purchase order system is one of the important components in managing the purchase of operational goods in the hotel industry. This study aims to analyze the effectiveness of the purchase order system in improving the efficiency and control of purchasing operational goods at Harris Hotel & Convention Gubeng Surabaya. The method used is a case study with a qualitative approach through direct observation, interviews with related staff, and analysis of purchase transaction documents. The results of the study show that the implementation of an integrated purchase order system is able to reduce purchase costs, minimize order errors, and speed up the procurement process of goods. In addition, this system also increases transparency and accountability in purchasing management, so that control over the use of operational budgets becomes more effective. Recommendations are given for the development of systems with automation and real-time reporting features to support better management decision-making. This research makes a practical contribution to purchasing management in the hospitality sector which can be used as a reference for improving operational performance.