Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi

Vol. 25 No. 1 (2025): Musytari: Neraca Manajemen, Akuntasi, dan Ekonomi, ISSN 3025-9495
Articles

PERAN KOMUNIKASI DALAM HUBUNGAN ATASAN DAN BAWAHAN DI TB MUSTIKA JAYA (Studi Kasus Pada Subjek IN-01 dan IN-02)

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  • Gladis Istiqfara Setyawan,
  • Fadhila Nadhif Iqlima,
  • Fajriyah Nur Rohmatillah,
  • Savira Putri Aprilia Wardani,
  • Tan Evan Tandiyono
Gladis Istiqfara Setyawan
Universitas 17 Agustus 1945 Surabaya
Fadhila Nadhif Iqlima
Universitas 17 Agustus 1945 Surabaya
Fajriyah Nur Rohmatillah
Universitas 17 Agustus 1945 Surabaya
Savira Putri Aprilia Wardani
Universitas 17 Agustus 1945 Surabaya
Tan Evan Tandiyono
Universitas 17 Agustus 1945 Surabaya

Published 2025-12-30

Keywords

  • komunikasi organisasi, hubungan atasan-bawahan, efektivitas kerja, TB Mustika Jaya

How to Cite

PERAN KOMUNIKASI DALAM HUBUNGAN ATASAN DAN BAWAHAN DI TB MUSTIKA JAYA (Studi Kasus Pada Subjek IN-01 dan IN-02). (2025). Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 25(1), 5741-5750. https://cibjournal.com/index.php/musytari/article/view/5081

Abstract

komunikasi memiliki peran penting dalam membangun hubungan kerja yang efektif antara atasan dan bawahan dalam suatu organisasi. Penelitian ini bertujuan untuk memahami dan mendeskripsikan secara mendalam bagaimana komunikasi berlangsung antara atasan dan bawahan di TB. Mustika Jaya, sebuah toko buku yang berlokasi di Jl. HOS Cokroaminoto No.64, Sawahan, Sumbergedong, Trenggalek, Jawa Timur. Penelitian menggunakan pendekatan kualitatif dengan metode wawancara mendalam kepada dua informan, yaitu atasan (owner/kepala toko) dan bawahan (staf bagian pengelolaan barang dan pelayanan). Hasil penelitian menunjukkan bahwa komunikasi di TB. Mustika Jaya berlangsung cukup baik, ditandai dengan instruksi yang jelas, keterbukaan informasi, dan hubungan kerja yang menyerupai kerja tim. Namun demikian, terdapat beberapa hambatan komunikasi seperti rasa sungkan, kesalahan penyampaian informasi, serta keterbatasan waktu atasan dalam memberikan respon. Komunikasi yang efektif terbukti berpengaruh terhadap motivasi dan kinerja bawahan, sedangkan hambatan komunikasi berpotensi menunda proses kerja dan menimbulkan kesalahpahaman. Penelitian ini dilakukan selama periode September 2025 hingga Desember 2025 dan memberikan rekomendasi penting mengenai peningkatan pola komunikasi dua arah di lingkungan kerja.

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