Panorama: Jurnal Kajian Pariwisata

Articles

Vol. 5 No. 2 (2025): Panorama: Jurnal Kajian Pariwisata, ISSN 3031-5085

ANALISIS PERAN HOUSEKEEPING DEPARTMENT DALAM MENINGKATKAN HUNIAN KAMAR DI R HOTEL RANCAMAYA BOGOR

Submitted
November 7, 2025
Published
2025-11-07

Abstract

Tourism in Indonesia is one of the sectors of activities related to travel and tourism which plays a very important role in supporting the Indonesian economy. Bogor City has tight competition between 4-star and 5-star hotels, one of which is R Hotel Rancamaya Bogor which has a total of 223 rooms with an occupancy rate of 78% and an occupancy rate of 65% of 140 rooms. Housekeeping plays a role in maintaining quality To increase room sales. The purpose of this study was to find out what guest complaints are and how to handle them, and to find out the role of the housekeeping department in increasing occupancy. The research method used is descriptive research with a qualitative approach. Researchers collected data through interviews, observations, questionnaires, and literature studies. The results of the study concluded that hotel staff, especially housekeeping, often receive complaints from guests who stay. This certainly affects guest satisfaction. One example of a complaint is about housekeeping staff who are less friendly and housekeeping staff are less responsive to guest requests. to return, but respond quickly in handling complaints, and do One way to minimize complaints, the hotel can hold training or training for housekeeping department staff. With training, the performance of housekeeping staff can be maximized and also more professional in their field.

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