Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi

Vol. 25 No. 2 (2026): Musytari: Neraca Manajemen, Akuntasi, dan Ekonomi, ISSN 3025-9495
Articles

WORKLOAD, WORK ENVIRONMENT, DAN QUIET QUITTING DI PUBLIK SEKTOR: A SYSTEMATIC LITERATURE REVIEW

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  • Christofel J A Roringkon,
  • Dewi Susita,
  • Hania Aminah
Christofel J A Roringkon
Universitas Negeri Jakarta
Dewi Susita
Universitas Negeri Jakarta
Hania Aminah
Universitas Negeri Jakarta

Published 2026-01-16

Keywords

  • quiet quitting; workload; work environment; public sector; systematic literature review,
  • quiet quitting; beban kerja; lingkungan kerja; sektor publik; systematic literature review

How to Cite

WORKLOAD, WORK ENVIRONMENT, DAN QUIET QUITTING DI PUBLIK SEKTOR: A SYSTEMATIC LITERATURE REVIEW. (2026). Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 25(2), 2701-2710. https://cibjournal.com/index.php/musytari/article/view/6589

Abstract

Quiet quitting has attracted growing attention due to its implications for employee engagement and organizational sustainability, including in the public sector. Increasing public service demands, limited human resources, and post-pandemic work changes may reduce employee engagement in government organizations. This study aims to systematically synthesize empirical evidence on the roles of workload and work environment in explaining quiet quitting in the public sector. A Systematic Literature Review (SLR) was conducted following the PRISMA 2020 guidelines and the Theory–Context–Characteristics–Methodology (TCCM) framework. Literature searches were performed using Publish or Perish with Crossref as the data source, covering publications from 2020 to 2026. A total of 50 articles met the inclusion criteria and were thematically analyzed. The findings indicate that high and multidimensional workload significantly contributes to quiet quitting. Moreover, the work environment, particularly managerial support and organizational justice, plays a crucial role in shaping employees’ responses to job demands. This review highlights quiet quitting as a systemic response to imbalanced working conditions in the public sector.

Fenomena quiet quitting semakin mendapat perhatian dalam kajian ketenagakerjaan karena dampaknya terhadap kinerja dan keberlanjutan organisasi, termasuk di sektor publik. Peningkatan tuntutan pelayanan, keterbatasan sumber daya manusia, serta perubahan pola kerja pascapandemi berpotensi menurunkan keterlibatan kerja aparatur publik. Penelitian ini bertujuan untuk mensintesis secara sistematis temuan empiris mengenai peran workload dan work environment dalam menjelaskan fenomena quiet quitting di sektor publik. Studi ini menggunakan pendekatan Systematic Literature Review (SLR) dengan mengacu pada pedoman PRISMA 2020 dan kerangka Theory–Context–Characteristics–Methodology (TCCM). Penelusuran literatur dilakukan melalui Publish or Perish dengan sumber Crossref pada periode 2020–2026, menghasilkan 50 artikel yang dianalisis. Hasil kajian menunjukkan bahwa workload yang tinggi dan bersifat multidimensi berkontribusi signifikan terhadap quiet quitting. Selain itu, work environment, khususnya dukungan manajerial dan keadilan organisasi, berperan penting dalam membentuk respons pegawai. Quiet quitting dipahami sebagai respons sistemik terhadap ketidakseimbangan kondisi kerja di sektor publik.

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